Camp Chef Grills | Max Burton Grills | Bayou Classic Burners | Century Stoves

Click On the Question you have and you will be taken to the correct answer below.

• How can I pay for my items?
• Do you offer a warranty?
• What is your return policy?
• How will product(s) be shipped?
• What can cook using your stoves?
• How do you calculate shipping?
• Is my credit card information safe and secure when ordering at DirectCampingStoves.com?
• Once purchased, when will I receive my product(s)?
• Do I have to pay sales tax on my purchase?
• What is your privacy policy?
• What is the best way to clean my stove?
• How can I contact customer service?
• How do I care for my stainless steel cookware?
  

Q.  How can I pay for my items?

     All items purchased at DirectCampingStoves.com can be purchased using Paypal.  If you do not have a paypal account you can also pay using you Visa, Mastercard, AmericanExpress, and Discover.

Q.  Do you offer a warranty?

      All items purchased at DirectCampingStoves.com come with a 1 year warranty from the manufacturer.  All DirectCampingStoves.com products are warranted to be free of manufacturing defects in material and workmanship. Products are not warranted against misuse or abuse, i.e. heating equipment until it warps or cracks.
Q.  What is your return policy?

All items purchased at DirectCampingStoves.com include a 30 day money back guarantee.  Just contact our customer service department if you aren't completely satisfied and we will arrange a return.  To view our complete return policy click here.
 
Q.  How will product(s) be shipped?

     All items are shipped via UPS or Fedex.  Expedited shipping is available upon request. 

Q.  What can cook using your stoves?

     The short answer is anything you could cook on your stove at home and then some.  You can do anything from cooking scramled eggs, to frying turkeys and steaming crab legs.  We have recipes on our recipes page that show you how to make many different types of food.  Go to our recipes page to find some great ideas for your next campout our patio cookout.

Q.  How do you calculate shipping?

     Shipping is calculated based on where you are located andthe weight of the item(s) being shipped.  As you go through the process of purchasing a product for us our website will clearly show you what the shipping charge will be on your purchase.  We always supply you with the right information when you need it, no suprises.

Q.  Is my credit card information safe and secure when ordering at DirectCampingStoves.com?

DirectCampingStoves.com uses 128-bit encryption key over Secure Socket Layer (SSL) to provide the highest level of security. SSL provides encryption between web browsers and web servers.  At the 128-bit level, cryptographers consider this encryption, based on the RSA algorithm, impossible to crack as it would take millions of years with the fastest computers to try all the combinations.  To view more specific information about our security click here to visit our security page. 

Q.  Once purchased, when will I receive my product(s)?

     You will receive your product within 7-10 days after your purchase.  If you would like expedited shipping 2 day and overnight shipping are available for an additional fee.

Q.  Do I have to pay sales tax on my purchase?

     Only if you live within Utah will you be required to pay sales tax on your order.

Q.  What is your privacy policy?

     DirectCampingStoves.com values you as a customer and will always keep your information private.  Under no conditions will we ever sell or give your information to anyone.  Feel comfortable making a purchase with us.  If you would like to view our entire privacy policy click here.
Q.  What is the best way to clean my stove?

A cleaner stove works better and looks better. The benefits of regular cleanings include better fuel efficiency, flame control and no rust or corrosion.

Although there isn't a set schedule for cleaning your stove, you should clean it whenever it is dirty or after a boil-over that causes buildup in the burners. Annual cleanings are recommended before storing your stove at the end of camping season.

Under most conditions, stoves can be wiped out with warm water and dishwashing soap and then dried before storing.  We have some specific instructions for each different brand of stove we carry.  To view those instructions please visit our Care and Cleaning instructions by clicking here.  

After cleaning, proper storage of your Coleman® stove is also important.
Put it into a plastic bag, sealing with a twist tie to prevent spiders or other insects from crawling in the unit, which can block the fuel and airflow.

With a liquid fuel stove, transfer as much fuel as possible out of the fuel tank and back into the fuel can to prevent a lacquer buildup on the tank's fuel tube. Keep in mind that storing a liquid fuel appliance with fuel in the tank can eventually cause a buildup on the fuel tube, which restricts fuel flow to the generator and burner.

When it's time to take out your stove, remember to oil the pump cup on the tank's pump plunger at least twice a year with a light machine oil. This allows the cup to seal against the inside of the pump barrel and insures the pump will work smoothly and push air into the tank properly.
Q.  How can I contact customer service?

     Email customerservice@directcampingstoves.com  You will always recieve a response within 24-48 hours.

Q. How do I care for my stainless steel cookware?

    Be sure to was all cookware with soap and water before 1st use.  Anytime after that again was with soap and water.  Never leave empty cookware on heating source, it could damage the pot or create other         dangerous conditions. 

Q.  I haven't ever used a Turkey Fryer is it going to be difficult to learn?

      No, it is very easy and your fryer will come with full instructions for cooking and safe and proper use of your new fryer.

Q.   Isn't frying a turkey dangerous?

      No, it is very safe as long as you are careful  and you follow a few simple instructions.